Exchange & Return Policy

• Exchange requests, including incorrect, damaged, or defective items: within 3 days of delivery
• Each eligible item may be size-exchanged once
• Normal size-exchange courier charges are paid by the customer
• Refunds are available only for incorrect, damaged, or defective items, subject to verification and approval.

• Exchange requests, including incorrect, damaged, or defective items, must be made within 3 days of delivery.
• A size exchange may be requested when the selected size does not fit as expected, subject to the conditions below and stock availability.
• Incorrect, damaged, or defective items are handled separately, as described below.

• The item must be unworn, unwashed, unused, and in its original condition.
• All original tags, labels, and packaging must remain intact.
• The item must be free from stains, perfume, makeup marks, alterations, or customer-caused damage.
• Proof of purchase, such as the order number or invoice, must be provided.
• Kyla & Co. must be contacted before the item is returned.
• Items returned without prior approval may not be accepted.

• Each eligible item may be size-exchanged once within 3 days of delivery.
• If an order contains more than one eligible item, each item may be exchanged once for a different size.
• For a normal size exchange, the customer is responsible for the courier charges.
• Size exchanges are subject to stock availability.

If the requested size is unavailable

• The customer may choose another available item of the same value or a lower value.
• If a lower-priced item is selected, the price difference will not be refunded or credited.
• If a higher-priced item is selected, the customer must pay the price difference.

• In the unlikely event that an item you receive is incorrect, damaged, or defective, Kyla & Co. will assist you with the return and refund process, subject to the conditions outlined below.
• Any such issue must be reported to Kyla & Co. within 3 days of receiving the order
• Customers must provide their order number and clear photographs or videos showing the issue
• All refund requests are subject to verification. The returned item will be inspected by our team before a refund is approved.
• Following an initial review and acceptance of the reported issue for return, Kyla & Co. will arrange and cover the return courier charges at no cost to the customer
• Refunds will be issued through the *original payment method* used for the purchase.
• We aim to process approved refunds within 7 working days of receiving the returned item at our warehouse
• Once processed, refunds may take an additional 3–5 working days* to reflect in the customer's account, depending on the bank or payment provider.
• ⁠This policy does not affect customers' rights under applicable consumer protection laws.

• Items specifically marked Final Sale or Non-Exchangeable at the time of purchase.
• Gift cards or gift vouchers.
• Custom-made or altered items.
• Items that have been worn, washed, used, stained, altered, or damaged by the customer.
• Items returned without their original tags, labels, or required packaging.
• Exchange requests submitted more than 3 days after delivery.

• International orders are not eligible for returns, exchanges, size changes, or refunds.
• Customers should review the product description, measurements, and Kyla & Co. Size Guide carefully before ordering.
• Incorrect, damaged, or defective international items must be reported within 3 days of delivery.
• For an approved international issue, Kyla & Co. will arrange an appropriate replacement or alternative and cover the relevant courier cost.

• Please contact Customer Care as soon as possible if you need to change or cancel an order.
• Changes or cancellations can only be considered before the order has been processed or dispatched.
• Once an order has been dispatched, it cannot be changed or cancelled.

Please contact our Customer Care team before returning any item and provide:

• Order number
• Item name
• Original size and requested size, where applicable
• Brief reason for the request
• Clear photographs or videos, where applicable

Our team will review the request and provide the next steps.